If you can’t find your car the chances are it was registered before 1992 or is an import. If this is the case, please contact us to talk to one of our representatives and receive a customised manual evaluation.
If your car is none of these and you still can’t get an online valuation, contact us to talk to one of our representatives.
Yes, we can settle any outstanding finance that you hold with your finance company. To do this you’ll need to bring along your most recent settlement letter to the handover appointment, and the outstanding balance will be deducted from the amount we pay you.
We certainly will. With non-runners we’re not able to offer a valuation online as every case is different, and we want to make sure we give you the best price possible. Get in touch to arrange a valuation in person.
Yes, we do buy imported cars. There are two types of imports: a “parallel” import, which means the vehicle was purchased from within the EU and a “grey” import, which means it was purchased from outside the EU.
Yes we will. We understand you’ll probably want to keep your plates, and if so you’ll need to contact the DVLA to organise transfer to another car, or complete a retention certificate for re-using them at a later date. This will need to be sorted out before completing the handover of your car to us. Alternatively, you can choose to leave the private plate on your car.
We only buy cars registered in England, Wales, Scotland and Northern Ireland
Yes, but you’ll first need the following things:
•Their original ID (a driving licence or passport)
•Their bank card (for payment details)
•A signed letter of authorisation from the owner of the car
•Their bank details will also need to match those on the V5 Document (log book)
Yes, if you’re the executor of their estate. You’ll need to apply for a Probate Certificate stamped by the court (if there was a will) or a Grand of Letters of Administration stamped by the court (if there was no will). These are legal documents which confirm that you, as the executor, have the right to dispose of the deceased’s assets. Along with either of these documents, we’ll also need to see the Death Certificate, the V5 Document (log book) for the vehicle and photo ID to prove that you’re the executor to the estate. We can only pay the executor named on the documents.
Yes it is, provided you have all the relevant information and proof of ownership documents. In these instances, we’re only able to pay the money into the company’s bank account, not an individual’s.
Prices in the used car market can change quickly, and this is why our valuations are only valid for 7 days. Within this period, if the information you’ve provided is honest and correct, we promise to honour the final price that we provided online.
No, there’s no transaction fee or any other nasty hidden costs to catch you out.
The used car market fluctuates from day to day. To ensure we always give you an accurate, fair price we use a database of over one million used car prices which gives us the latest information to base our valuations on
It couldn’t be simpler – if the information you provide is correct then we guarantee to honour the final price that we provided online
The more information you can give us, the more accurate your car valuation will be. However, we understand it’s not always easy to appraise the condition of your car, and that’s why we let you choose – either enter all details yourself or leave the condition appraisal to one of our experienced and trained Handover Executives who will complete the process with you.
Our valuations are only valid for 7 days as the value of used cars can change from day to day. Please re-enter your information for an updated valuation based on the very latest market prices.
No, that’s really not in our nature. You can get a valuation without even providing your contact details because we want you to decide at your own pace. We’d rather be known for our fair prices, honesty and exceptional service, not for how we hassle customers.
If you don’t have an original V5 Document (log book) we won’t legally be able to buy your car. This is the paperwork that proves you’re liable for the vehicle. You can obtain a new V5 by completing a V62 document which you can get from your local post office or DVLA website, and this takes around four weeks to process.
Unless you’re selling the car for a friend or relative the V5 Document needs to be in your name and we can’t buy the car if it’s not. If there are legitimate reasons why it’s not in your name, please contact us, and one of our representatives will be able to help you.
As well as your car (don’t forget that) you’ll need to bring along:
•ID – a driving licence or passport
•V5 Document (log book) in your name
•Bank card (for payment details)
•Service book if relevant
•MOT Test certificate if relevant
•Finance settlement letter if relevant
•Any spare keys or car handbook
One of our representatives will go through the full handover process before your appointment so you know what to expect.
We’re a registered company, not a private buyer, and we offer the financial security that comes with that. We pay by cash or bank transfer and the money will be in your account by the end of the next working day. And with no hidden charges to pay, you get every penny.
We can settle any outstanding finance that you hold with your finance company. To do this you’ll need to bring along your most recent settlement letter to the handover appointment, and the outstanding balance will be deducted from the amount we pay you.
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